Privacy Policy – Pure Scent Naturals
Last Updated: 24 August 2026
Pure Scent Naturals ("we", "us" or "our") respects your privacy and is committed to protecting the personal information you provide when using our website, purchasing our products or contacting us.
This Privacy Policy explains how we collect, use, store and disclose your personal information when you visit or make a purchase from our website.
Information We Collect
When you visit our website, place an order, create an account, contact us or subscribe to our communications, we may collect information including:
- Your name
- Billing and delivery address
- Email address
- Telephone number
- Order and purchase information
- Account information
- Communications you send to us
- Information about how you use our website
- IP address, browser and device information
- Information collected through cookies and similar technologies
When you make a payment, your payment information may be processed securely by our third-party payment providers. We generally do not store your complete credit or debit card details.
How We Use Your Information
We may use your personal information to:
- Process and fulfil your orders
- Arrange delivery of your purchases
- Provide order confirmations and shipping updates
- Manage your customer account
- Respond to enquiries and provide customer service
- Process refunds, returns or exchanges
- Improve our website, products and customer experience
- Detect and prevent fraudulent or unauthorised transactions
- Maintain our business and accounting records
- Send promotional emails or marketing communications where you have consented or where otherwise permitted by law
- Comply with our legal and regulatory obligations
Online Payments
Payments made through our website may be processed by third-party payment providers. These providers may collect and process your payment and personal information in accordance with their own privacy policies and security practices.
Pure Scent Naturals does not generally have access to or retain your complete credit card information.
Sharing Your Personal Information
We do not sell or rent your personal information.
We may provide personal information to trusted third parties where necessary to operate our business and provide our services. These may include:
- Payment processors
- Delivery, postal and courier companies
- Website hosting and ecommerce providers
- Email and communication providers
- IT and website support providers
- Accounting and professional service providers
- Analytics and marketing services
We only disclose information reasonably necessary for these providers to perform their services.
We may also disclose personal information where required or authorised by law.
Cookies and Website Analytics
Our website may use cookies and similar technologies to provide website functionality, remember preferences, understand how visitors use our website and improve your shopping experience.
Cookies may also be used for analytics, advertising and marketing purposes where applicable.
You can control or disable cookies through your browser settings. Disabling certain cookies may affect some features of our website.
Marketing Communications
If you subscribe to our mailing list or otherwise agree to receive marketing communications, we may send you information about Pure Scent Naturals products, promotions, special offers and news.
You can unsubscribe at any time by using the unsubscribe link included in our marketing emails or by contacting us.
Transactional communications relating to an order you have placed may still be sent even if you unsubscribe from marketing communications.
Security
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
Accessing or Correcting Your Information
You may contact us if you would like to request access to personal information we hold about you or if you believe your information is incorrect or needs updating.
We may need to verify your identity before processing certain requests.
Retaining Your Information
We retain personal information for as long as reasonably necessary to fulfil the purposes for which it was collected, operate our business and comply with applicable legal, accounting and record-keeping requirements.
Third-Party Websites
Our website may contain links to websites operated by third parties. We are not responsible for the privacy practices, security or content of external websites.
We recommend reviewing the privacy policy of any third-party website you visit.
Children's Privacy
Our website and products are not intended to knowingly collect personal information from children without appropriate consent where required.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our business, website, services or legal obligations.
The latest version will be published on this page with the date it was last updated.
Contact Us
If you have any questions about this Privacy Policy, how your personal information is handled, or would like to request access to or correction of your personal information, please contact:
Pure Scent Naturals
Email: admin@purescentnaturals.com.au
If you have a privacy concern, please contact us so we can investigate and respond appropriately.