Shipping & Delivery

At Pure Scent Naturals, we carefully pack your order to help ensure your products arrive safely and in beautiful condition.

Australia-Wide Shipping

All orders are shipped within Australia using Australia Post.

Once your order has been packed and dispatched, you will receive a shipping confirmation containing your Australia Post tracking number, allowing you to follow your parcel's journey.

Processing Times

We aim to prepare and dispatch orders as quickly as possible.

As many of our products are handmade, please allow 1–3 business days for your order to be prepared and dispatched during normal periods.

During busy periods, promotions and holidays, processing may take a little longer.

Delivery Times

Delivery times vary depending on your location and the Australia Post service selected.

Once your parcel has been dispatched, the estimated delivery timeframe provided by Australia Post should be used as a guide. Regional and remote locations may take longer.

Please note that weekends, public holidays and circumstances outside our control may affect delivery times.

Tracking Your Order

Once your order has been dispatched, tracking information will be sent to the email address provided with your order.

Please allow some time for Australia Post tracking information to update after your parcel has been lodged.

Shipping Costs

Shipping charges are calculated and displayed during checkout before you complete your purchase.

Your shipping cost may vary depending on your order, delivery location and available Australia Post service.

Please Check Your Address

Please ensure your name, delivery address, postcode and contact details are correct before completing your order.

Pure Scent Naturals cannot be responsible for delays or additional delivery costs caused by incorrect or incomplete delivery information supplied when placing an order.

If you notice an error in your address, please contact us as soon as possible. If your order has not yet been dispatched, we will do our best to update it.

Parcel Delays

Occasionally, parcels may experience delays once they have entered the Australia Post network.

If your parcel has not arrived within the expected delivery timeframe, please check your tracking information first.

If you are concerned about your delivery, please contact us and we will assist where possible.

Damaged Orders

We take care when packing your products for delivery.

If your order arrives damaged, please contact us as soon as possible and include your order number and clear photographs of the damaged product and packaging so we can assess the issue.

Questions About Your Delivery?

If you have any questions about your order or delivery, please contact Pure Scent Naturals and we'll be happy to help.